Coverage. This policy applies across PopHops-operated websites, subdomains, builder and merchant workspaces, mobile apps, scanner tools, related APIs, forms, communications, and support interactions, including pophops.co and builder.pophops.co. Additional feature-specific notices may apply only where PopHops expressly posts them.
1. Scope and covered services
This Privacy Policy applies when you visit PopHops websites or subdomains, create or access accounts, use builder or merchant workspaces, use PopHops mobile or scanner apps, contact us, or otherwise interact with the covered services.
2. Information you disclose to us
We collect personal information that you voluntarily provide to us, including when you register, accept an invite, request information, contact us, make a purchase, use builder or merchant features, use mobile pass features, or participate in scanner or redemption flows.
- Contact and profile data, such as name, email address, phone number, mailing address, organization, account details, and preferences.
- Workspace, account, and service data, such as invited users, uploaded content, campaign or merchant configuration, settings, support communications, and redemption-related information.
- Commercial and transaction data related to subscriptions, invoices, payment status, and billing contacts when paid features are used.
3. Information collected automatically
We automatically collect certain device, log, usage, and technical information when you visit or use the covered services.
- This may include IP address, browser and device characteristics, operating system, language preferences, referring URLs, pages viewed, clicks, session identifiers, cookies, and diagnostic information.
- We may also collect location or device data where a feature you use depends on that information or where you enable it.
6. When and with whom we share personal information
We may share personal information in specific situations with service providers, customer organizations, business counterparties, or recipients required by law.
- We may share information with infrastructure, hosting, analytics, communications, media, support, security, payment, and other operational vendors.
- We may share information with authorized users and administrators in the relevant organization, workspace, merchant, or event operations context.
- We may share information in connection with business transfers or where disclosure is required to protect rights, property, safety, or comply with law.
7. Cookies and tracking technologies
We may use cookies, local storage, and similar tracking technologies to collect and store information, maintain security, remember preferences, support analytics, and improve site and app functions.
- Some third-party service providers may also use tracking technologies in connection with the covered services.
- You can usually manage cookies or device-level storage through your browser or device settings, subject to the limits of your browser, device, and operating system.
8. How long we keep your information
We keep personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with law.
- When we no longer have an ongoing legitimate business need to process your information, we may delete, anonymize, or securely store it until deletion is possible.
- Retention periods may vary based on the type of information and the service relationship.
9. How we keep your information safe
We use organizational and technical measures designed to protect personal information, but no electronic transmission or storage system can be guaranteed to be 100% secure.
- You should access the covered services only within a secure environment and protect your own credentials and devices.
- Transmission of information to and from the covered services is at your own risk.
10. Minors
PopHops does not knowingly collect or market to children under 18 years of age. If we learn that information from a child under 18 has been collected, we may deactivate the relevant account and delete that information where appropriate.
11. Your privacy rights and choices
Depending on where you live, you may have rights to review, access, correct, delete, or request a copy of your personal information, and to withdraw consent where applicable.
- You may be able to review or update some account information through your account or workspace settings.
- You may contact PopHops to exercise available privacy rights or ask questions about how your information is handled.
12. Policy updates and contact
We may update this Privacy Policy from time to time. Material updates will be reflected on this page with a revised effective date. For privacy questions or requests, contact info@pophops.co.